When communication breaks down, its impact is felt across the practice and recovery can be difficult. This article looks at common communication challenges, and the strategies to resolve them.

This purpose of this article is to provide a 45-minute interactive training outline that could be suitable for a staff meeting, staff development group, small group CPD session or for…

Continuing with the series of articles on CQC’s examples of notable practice, Shilla Talati looks at the key question ‘Is it Caring?’.

Shilla Talati continues her useful series on CQC’s examples of notable practice, and continues looking at the category: Is it effective?

In the previous article, Nicki Rowland dissected the safe KLOE and discussed the evidence that a CQC inspector looks for to demonstrate compliance within this area of work. In this…

Stress can be a problem in any workplace, and can affect individual staff and leaders, as well as the organisation overall. 

Nicki Rowland dissects the CQC ‘safe’ Key Lines of Enquiry (KLOE) and discusses the requirements within it in detail.

If your patients are lacking in confidence, then offering simple cosmetic dental treatments can help give their self-esteem a much-needed lift.

With dental practice managers focusing on attaining high standards of professionalism, the issue of continuing professional development is a concern. This article gives seven ways to successful engagement with organised…

In the first article of a new series around ideas of leadership, Kenny Wheeler asks you to consider what impact leadership skills might have on your future.

Many dental practice managers lead teams yet have had little or no leadership training. Louise Wingrove gives practical advice on how to become a leader your team will want to…

In this follow-up article to ‘Experience shared: Effective mentoring’, Steve Burnage explores the professional development potential of a productive and focused mentoring relationship from the perspective of the mentee.

Conflict management is a vital skill for practice managers when dealing with staff, patients and vistors. In this article Louise Wingrove looks at dealing with staff conflict.

Steve Burnage offers advice on motivating staff, getting the best from them and building effective teams.

Louise Wingrove outlines different approaches to leadership and considers how and when they could be used.

Louise Wingrove looks at the work involved in being a leader within the workplace.

Stuart Collyer at Fire Protection Online talks about how to carry out a fire risk assessment.

Steve Burnage offers ten top tips to build a winning team.

Work-related stress and other manifestations of mental illness, take a toll on the people involved and, ultimately, the organisation itself. This article gives a clear and useful update on employers’…

Martin Hodgson provides advice on how organisations can prepare for winter weather.

Shilla Talati discusses the importance of accurate and up-to-date dental records.

Shilla Talati looks at the changes to GDC CPD requirements from January 2018.

With growing awareness about anxiety and the impact it can have on members of staff, Louise Wingrove looks at some ways to tackle the problem at work.

Steve Burnage explores the professional development potential of a productive and focused mentoring relationship from the perspective of the mentor.

Vikki Searle offers some advice on the best way to retain your patients.

In this article, we take a closer look at what stress is and highlight considerations for those beginning a risk assessment for stress.

Dr Kunal Patel of Love Teeth Dental Practice looks at how introducing tooth-whitening can improve your business.

Bruce Jenner discusses how looking after your employees’ health and well-being can reduce absenteeism and improve staff retention.

Pam Loch provides guidance on preventing sexual harassment in the workplace.

Laura Paton at Ridouts highlights the main changes to the GDC’s fitness to practise investigations.

In this article, Jeremy Hedrick of Careington and Munroe Sutton Dental Networks outlines five top marketing tips to optimize marketing strategies.

In this article, award-winning practice manager, Rachel Dilley, gives an insight into how a treatment coordinator adds value to a practice.

This article demonstrates how a dental practice can offer orthodontics where only limited patient treatment is required.

Deborah Ewing talks about her progression from dental nurse to manager in a corporate practice.

If you are struggling with a sense of uncertainty, be reassured: you are not alone. 2016 has been a year of upheaval, with the promise of big changes on the…

Nazli Hussein looks at the causes of conflict and the best ways to deal with it, with the best outcomes for those involved.

Joe Sullivan considers how the vote to leave the EU might affect dentistry, in particular the introduction of a new dental contract.

Laura Paton of Ridouts Solicitors offers advice on what dental practices can expect from a CQC inspection.

Joe Sullivan provides his opinion on dementia and the importance of oral care in the elderly.

Shilla Talati tackles the myths behind hygiene in dental practices.

Shilla Talati looks at the new CQC inspection handbook and changes to the way CQC inspect dental practices.  

Dr Alun Rees offers a practical seven-point approach to clinical governance and how it can be used to improve dental practices.

Practice Manager Caroline Adair discusses her role at Chichester Smiles, and reflects on her approaches to practice management.

In the third part of a series of articles on the recruitment process, Sim Goldblum looks at making a success of the new employee.

Carol Groombridge provides a fail-safe way of managing and monitoring your contracts.

Martin Hodgson provides a timely reminder to have procedures in place in the event of a flood.

Dr Shilla Talati provides practical advice on increasing your patient base, including ideas for practices on a small budget.

Sarah Glockler explains why following the correct disciplinary procedures can help you avoid expensive and time-consuming legal action.

Shilla Tallati shares her experience of how to keep customers returning again and again.